NITO MELENDEZ NITO MELENDEZ

Network Engineer | Systems Administrator | CCNA
[email protected] (617) 548-9577 LinkedIn Somerville, MA 02143

Professional Summary

Cisco Certified Network Associate (CCNA) with 11+ years of enterprise IT experience supporting network infrastructure, systems administration, and technical operations in corporate and laboratory environments. Proven expertise in LAN/WAN design, Windows Server administration, Linux systems management, VMware virtualization, and Azure cloud technologies. Track record of managing 1700+ users, leading technical teams, and delivering white-glove IT support to C-suite executives with active security clearance experience.

Core Competencies

Network Engineering
CCNA Certified VLANs EIGRP OSPF BGP MPLS HSRP DMVPN VXLAN QoS pfSense
Systems Administration
Windows Server 2016-2022 Windows 10/11 Linux (Ubuntu/Rocky/Debian) Active Directory Azure AD VMware vSphere Hyper-V Unraid
Containerization & Infrastructure
Docker Docker Compose Container Orchestration Infrastructure as Code Ansible Automation Hardware Troubleshooting
Cloud & Enterprise Tools
Microsoft Azure AWS Microsoft Intune ServiceNow JAMF Okta DataDog Nextcloud
Scripting & Automation
Python PowerShell TCL Ansible Playbooks Configuration Management
Security & Compliance
Security Clearance (Secret) VPN Configuration Firewall Management SOX Compliance InfoSec Collaboration Audit Compliance

Professional Experience

Cisco Certified Network Consultant / Ombudsman
AGU Media Group LLC / NTAI | Somerville, MA
2023 - Present
  • Design and deploy enterprise LANs using Cisco CLI with complex routing protocols including EIGRP, OSPFv2, OSPFv3, BGP, and MPLS configurations
  • Implement advanced network features including VLANs, trunking, HSRP, QoS policies, and VXLAN for optimized network performance
  • Administer network performance tuning and security hardening across Windows Server and Linux server environments
  • Manage containerized infrastructure using Docker, Docker Compose, and Docker networking for web applications and media management systems
  • Execute disaster recovery operations including complete server hardware reconstruction, power supply replacement, and infrastructure restoration
  • Perform advanced hardware troubleshooting and repair on enterprise servers including 45-drive storage systems with custom cable management
  • Implement automation solutions using Ansible playbooks for workstation deployment and environment replication
  • Administer Unraid storage systems managing 100+ Docker containers in production environments
  • Configure and maintain pfSense firewall and routing solutions for network security and traffic management
  • Conduct comprehensive network troubleshooting for complex multi-system environments and infrastructure issues
  • Manage Wi-Fi infrastructure troubleshooting, resolving access point interference and optimizing wireless throughput
  • Provide white-glove VIP technical support for high-profile clients including content creators, streamers, and media personalities
  • Serve as technical ombudsman mediating technology adoption and operational processes across departments
Desktop Support Engineer
Intellia Therapeutics | Cambridge, MA
May 2022 - May 2023
  • Delivered Tier 2 deskside support for corporate and laboratory environments supporting Windows, macOS, and Linux systems
  • Managed systems deployment and maintenance using Microsoft Intune Autopilot, Azure AD, and Okta identity management platforms
  • Supported specialized laboratory software including Unicorn, Direct Control, XCalibur, and custom Linux equipment interfaces
  • Led technical onboarding presentations for 15+ new hires biweekly in collaboration with HR for SOX compliance requirements
  • Troubleshot complex networking issues, peripheral devices, printer systems, and managed vendor escalations
  • Maintained SLA compliance and ticket resolution through FreshService help desk management system
  • Performed scripting-based software deployments and system automation tasks
Senior Help Desk Support Technician / Atrium Genius Bar
Draper | Cambridge, MA
June 2017 - May 2022
  • Provided enterprise technical support to 1700+ users with specialized white-glove service for executive leadership and classified personnel
  • Maintained active Secret security clearance and collaborated with InfoSec team for access control implementation and audit compliance
  • Authored comprehensive internal documentation and knowledge base articles for technical procedures and troubleshooting workflows
  • Led hardware imaging processes, system deployment, and help desk ticket flow management and review
  • Managed and distributed enterprise solutions including VMware virtualization, AirWatch mobile device management, Cisco AnyConnect VPN, and Red Hat Linux environments
  • Delivered high-touch white-glove technical support for C-suite executives and senior leadership stakeholders
  • Led and supervised team of help desk technicians providing technical guidance and workflow management
  • Maintained weekly inventory management of continuously imaged loaner machines and peripheral equipment coordination
  • Managed ServiceNow ticket system for desk-side support team workflow and resolution tracking
  • Received "Draper F&A Outstanding Customer Service Award" nomination for exceptional customer service performance
Technical Support Analyst
Sense Inc. | Cambridge, MA
April 2017 - May 2017
  • Provided technical support and troubleshooting for IoT energy monitoring systems and smart home technology solutions
Freelance IT Technician
Tim's Tech | Saugus, MA
2015
  • Delivered on-site computer repair, network setup, and technical consulting services for small business and residential clients
Customer Care Representative / Technical Escalations
Carbonite Inc. | Boston, MA
2009 - 2015
  • Provided technical support and customer service for cloud backup and data recovery solutions
  • Handled technical escalations and complex troubleshooting for enterprise and consumer backup systems
  • Achieved consistently high customer satisfaction ratings and resolution metrics

Technical Skills

Advanced Technical Proficiencies

  • Operating Systems: Windows Server 2016-2022, Windows 10/11, macOS, Linux Ubuntu, Rocky Linux, Debian
  • Networking: Cisco routing and switching, VLANs, EIGRP, OSPFv2/v3, BGP, MPLS, HSRP, DMVPN, TCP/IP, DNS, DHCP, QoS, VXLAN, Wi-Fi configuration, network security, firewall management, VPN configuration, Cisco ISE
  • Virtualization & Cloud: VMware vSphere, VMware ESXi, Hyper-V, Microsoft Azure, AWS, cloud infrastructure, virtual machine management
  • Enterprise Applications: Microsoft Intune, Azure AD, Active Directory, JAMF, Okta, ServiceNow, FreshService, Cisco AnyConnect, DataDog, Nextcloud, Office 365, AirWatch
  • Scripting & Programming: Python, PowerShell, TCL, automation scripting, configuration management
  • Security & Compliance: Security clearance management, VPN management, firewall configuration, access control, audit compliance, SOX compliance, InfoSec collaboration

Education & Certifications

Cisco Certified Network Associate (CCNA)
Valid until 2027
Network Technology Academy Institute
Bachelor's in Computer Science
COTAD • North Reading, MA
2016-09 - 2021-05 • GPA: 3.8
Master's in Computer Science
COTAD • North Reading, MA
2021-09 - 2023-05 • GPA: 3.6
Certified Ombudsman
COTAD, North Reading, MA | October 2023
Network Technology Academy Institute Graduate
Year Up Graduate
Additional Education
Cambridge College • University of Massachusetts Boston • Everett High School
Currently pursuing N1 level Japanese language proficiency